Troubleshooting Activation Issues (FAQs)
Mariem
Last Update 2年前
When using eSIM, you may encounter some issues during the activation process. These frequently asked questions will help you resolve the most common problems that may arise when activating eSIM.
Why can't I activate the eSIM on my device?
Make sure your device supports eSIM technology. You may also need to update your operating system to the latest version and check your internet connection to ensure that you receive the necessary information for activation.
I scanned the QR code, but it didn't activate. What should I do?
Ensure that the camera scanned the QR code correctly and that you are following all the instructions provided by the network operator. If the problem persists, try restarting your device and attempting the process again.
Why don't I see the "Add eSIM" option in the settings?
Check your device settings and look for system updates. Sometimes, you may need to enable the eSIM feature from advanced settings or update the software installed on your device.
The eSIM is activated, but there is no internet connection. What should I do?
Make sure that the data plan you purchased is still active. You may also need to check your cellular data settings and ensure that you have selected the eSIM as the primary data SIM.
Confirm that mobile data is enabled in your phone's settings and that you have selected the eSIM as the primary data card.
Make sure to enable international roaming in your phone's settings for the eSIM, so you can stay connected while traveling without interruption.
Do I need to restart my phone after activating the eSIM?
Sometimes, it may be necessary to restart your device to fully activate the eSIM. If you experience any issues after activation, try restarting your phone and check the connection status.
How can I replace the eSIM if I want to change my number or carrier?
You can easily delete the current eSIM from your device settings, then follow the same steps to activate a new eSIM using the new QR code you receive from the carrier.
How can I ensure that the eSIM is working correctly?
After activation, make a call or open a website to ensure that the eSIM is functioning. You can also check the status of the eSIM from your phone settings to verify that it is connected to the network.
Is the eSIM activated immediately after payment?
Yes, after payment, the eSIM is activated instantly. Once the purchase is completed, you can scan the QR code displayed in the app or in the email to activate the eSIM on your device.
I subscribed using an iPad, but there is no physical SIM card in the iPad. What should I do?
Make sure your device supports eSIM. You need to follow the activation steps correctly through the app.
Can I purchase a data SIM and use it alongside the existing SIM in my phone?
Yes, you can use an additional data SIM alongside the existing SIM in your phone if your device supports eSIM. Many modern phones support the use of two SIMs: one physical SIM and one eSIM, allowing you to use a traditional SIM card and an eSIM data plan simultaneously on the same device.
Is the eSIM activated immediately upon purchase?
Yes, when you purchase the eSIM, it is activated instantly after completing the purchase process. A QR code will be displayed in the app or via email, which you can scan using your device settings to activate the eSIM immediately.